Your privacy is paramount! All customer communications are encrypted using industry-standard encryption technologies. Our servers are regularly assessed to ensure compliance with industry standards and are accredited with several certifications. Your participant credentials are protected with encrypted storage, and BetterUp employees do not have access to unencrypted credentials.
We take your confidentiality very seriously and do not release your information to your employer, even if they are paying for the service. Your employer knows our confidentiality policy and that giving you a safe space helps foster real, meaningful growth. No personally identifiable information will be shared with your employer, meaning they won’t know what skills you’re working on, what you’re sharing with your coach(es), or what kind of progress you’re making. We will only share basic usage statistics with your employer related to whether or not your account is active for billing purposes.